Privacy Policy
Privacy Policy
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1. Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect:
Full name
Phone number
Email address
Delivery address (area, street, building)
Payment confirmation details (not card numbers)
Device & Usage Information
We automatically record limited data such as:
IP address
Browser and device type
Pages visited and time spent
Referring website
Diagnostic and security logs
Cookies & Similar Technologies
Cookies help improve browsing experience.
You may disable cookies in your browser, but some features may not work correctly.
2. How We Use Your Information
We use collected data for:
Processing orders and arranging delivery
Providing customer support and responding to inquiries
Sending service notifications such as order updates
Improving website performance and security
Fraud prevention and dispute resolution
Compliance with local regulations
We do not sell or rent your personal information to any third parties.
3. Data Storage & Protection
We store and process data securely in Kuwait.
We apply commercially reasonable protections to reduce risks of:
Unauthorized access
Loss or misuse
Disclosure or alteration
However, no online system is 100% secure.
4. Sharing of Information
We only share personal data when necessary:
Delivery partners — to complete your order
Payment processors — for secure transactions
IT service providers — for technical support
Legal authorities — if required by applicable law
All partners are obligated to keep your data confidential.
5. Your Rights
You may request at any time:
To access the personal data we hold
To correct inaccurate or outdated information
To request deletion of your account where legally permitted
To withdraw consent for marketing communication
Requests can be submitted via our contact options below.
6. External Websites
Our website may include links to third-party services.
We are not responsible for their privacy practices.
Please review their policies before sharing information.
7. Children’s Privacy
Our Service is not intended for individuals under 18 years old.
We do not knowingly collect data from minors.
If a parent becomes aware of such data collection, please contact us for removal.
8. Changes to This Policy
We may update this policy whenever required.
Any revisions will be posted on this page with the updated “Effective Date”.
We encourage you to review this policy regularly.
9. Contact Us
If you have questions about this Privacy Policy or your personal data, you may contact us:
Email:
sales@aljahra.com.kw
Customer Support:
+965 61110166
Address:
Al Jahra Nursery
Al-Rai, Nurseries Area
Fourth Ring Road – Kuwait
